We take the security of your personal information very seriously. We want you to know that you are shopping in a safe and secure environment and that you are in control over what happens to your information.
- Secure data transfer – We use a GeoTrust secure certificate to encrypt all of your personal data when it is sent to and from the internet. This means that information you to send to us can only be seen by us and vice versa.
- Using your data – we use your data solely for the purposes of your customer relationship with us. We do NOT rent our list of customers to third parties. We will only communicate with you in ways which you have control over. You can change your communication settings at any time in your account . You can opt for email and mail, mail only, email only or no marketing communications at all. We will only use your phone number to contact you if we have an urgent enquiry regarding a specific order.
- Your credit and debit card details – These are not stored on our system and our staff can only see the first four and last digits of your card. Your details are held by our bank and they are fully compliant with the PCI Credit Card Security standard. If you phone or post through your credit card details, we will not hold those on file and any record will be securely shredded after the transaction is complete.
- 3D Secure – This is a new standard for credit security and we are already fully compliant. This standard allows you to set a password or pin number that you will always be asked for when you use your card. That way even if your card goes missing, no one will be able to successfully use it on fraudulent transactions.
If you have any questions or concerns about the security of your information either ask us a question via the enquiry system or give us a call on 0845 367 7001.