Natural Collection is now participating in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit or debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.
If the credit or debit card you're using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.
If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping online on NaturalCollection.com or any other participating websites. It's the online equivalent of chip and pin which is used on the High Street. Once registered, you will be taken back to Natural Collection to confirm your order. If you're unsure about this new service, you may be able to complete your order without registering but we recommend that you contact your card issuer to find out more about the service, as they will eventually require you to register to continue shopping online.
If you have already registered, you will be required to use your password on future online transactions.
If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you, as NaturalCollection.com are unfortunately not able to help. Alternatively, you can always place your order by calling our Customer service team.
We keep you up-to-date with special offers and products we think you'll like through emails and occasional postal mailings. If you want to change your email or mail preferences, just click the 'Update communications references' in 'My Account'.
We may pass your email address or telephone number to a courier service however, this will be solely for the purpose of updating you on the status of an outstanding order and these details will not be used for any marketing purposes whatsoever.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop this website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
Occasionally we make your postal address details available to 3rd party companies who we feel offer products or services which may interest you. We will only do this if you have opted-in to receive such communications, for example when you completed a data capture form or placed an order with us. If you do not wish to be included, just leave the third party check box when registering or if you have already registered log into your account and select ‘Update your communication preferences’ in the My Account Information section, and un-tick the 3rd Party communications option.
We may also disclose your personal information to third parties working on our behalf for things like processing payments, customer analysis or data management. We only give these companies the information they require to fulfil their contracted tasks and they are not permitted to use the information for any other purposes.
We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at Spark Etail, Follingsby Avenue, Follingsby Park, Gateshead, NE10 8HQ. Please note that we reserve the right to charge a fee of up to £10 for any such request.
We take the security of your personal information very seriously. We want you to know that you are shopping in a safe and secure environment and that you are in control over what happens to your information.
Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.
There are three different categories these cookies are split into:
Google use session and persistent cookies across their advertising products, and cookies are used by Google partners across their third party advertising network.
Google Adwords, MSN/Bing & Yahoo
Cookies and pixels are used to understand and deliver ads and make them more relevant to you. We may also use a cookie to learn whether someone who saw an ad on Facebook later visited our website.
Facebook website and mobile Custom Audiences use code that we place on our site to deliver targeted ads through Facebook Custom Audiences. Visit Facebook to find out more about Facebook custom audiences.
Sites such as Facebook and Pinterest, serve cookies in order to be able to share and discuss ethicalsuperstore.com’s products on social networks.
How do I disable cookies?
(Please be aware the ecommerce functionality of the site requires cookies to be turned on)
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-
For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting
For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”