Help - Despatch & Delivery
Despatch and Delivery
Where is my order?
Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site.
Your dispatch confirmation email will let you know which service we’ve used to send your parcel. For DPD parcels, you will benefit from DPD Predict, an enhanced tracking service, which will contact you to provide a 1 hour timeslot by text (SMS) message, so long as you have provided a valid mobile phone number. Royal Mail deliveries will arrive with your usual Royal Mail delivery. Any other service will deliver between 8:00am and 8:00pm, Monday to Friday (excluding Bank Holidays).
I have a free delivery promotion code
Add your free delivery code into the promotion code box during checkout to qualify for Free delivery. Free delivery is standard delivery. Please note certain free delivery codes require minimum spends before you qualify for free delivery. In addition, please take note of geographical limitations on free delivery codes.
Delivery services and charges
Please Note: We do not currently ship to addresses outside of the United Kingdom and Republic of Ireland.
The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per address, which will be the highest depending on the contents of your order.
We have recently changed the UK Standard Delivery charge from £3.95 to £4.95. We have had this set at £3.95 for over 10 years, however we have seen costs rise year on year so it is no longer sustainable to offer this at price. We want to be open about our reasoning behind this so have written a blog to give you more detail on the changes.
|Orders Under £50||Orders Over £50|
UK Standard Delivery
UK orders will normally be received within 5 working days. Choose this option if you’re not in a hurry to receive your order and we’ll use the most efficient delivery method possible. Please note orders which go via courier will attempt obtain a signature as proof of delivery. If this is not possible parcels are left with a nearby neighbour or delivered to the customer’s nominated safe place. For standard deliveries primarily use Hermes but may use Royal Mail depending on the weight and dimensions of your parcel.
|Orders Under £50||Orders Over £50|
Republic of Ireland Standard Delivery
UK orders will normally be received within 5 working days.
UK Express Delivery (Next Working Day delivery on orders placed before 2pm).
DPD Pickup from a local store
Have your order shipped to a local DPD Pickup next day for orders placed before 2pm (Mon-Fri).
Free UK Delivery is applied to your order when you spend £50 at naturalcollection.com
Unfortunately, we cannot extend this offer to all UK postcodes.
Please refer to the table below to see a list of postcodes that do not qualify for our free delivery offer.
DPD Pickup from a local store
No need to wait in for a delivery, you can now have your order shipped to a local DPD Pickup shop at your convenience. You'll be notified by email / SMS when your parcel is ready to collect, and all you need to do to pick up your parcel is take your Pickup Pass (either printed or visible on a smartphone) and photo ID (Passport or Drivers Licence).
Place your order before 14:00 today (MON - FRI); then simply select DPD Pickup as your delivery option at checkout and your order will be delivered the Next Working Day (MON - FRI), and stay in store for up to 7 days so you can collect at a time to suit you.
DPD Pickup stores are located across the country, visit the DPD site to find your local DPD Pickup Store
Channel Islands, Isle of Man & Scilly Isles
Where possible we will dispatch orders using Royal Mail 1st Class Post and Royal Mail Special Delivery Services.
Unfortunately, some larger products and orders incur an additional charge this may be due to volumetric weight.
Your delivery options will be displayed on the checkout page the shipping charged is based on the items you have in your basket. Update: Now all orders over £100 will be delivered for a maximum charge of £4.95.
|Postcode ||Weight < 2kg||Weight > 2kg|
Postal weight appears on each product page to facilitate calculation of shipping fees and is based upon the typical weight of the product plus its usual packaging.
If you choose one of our express delivery services and our nominated courier does not attempt to deliver to you within the given time frame then we will refund your postage costs.
How will I be updated on my order?
For parcels sent via standard delivery, we will notify you via email when we despatch it and may provide you with a tracking link depending on the courier we use. For parcels sent express delivery via DPD, if you provide us with a mobile number we will notify you on the day of delivery of a one hour time slot you can expect your parcel, so you don't need to wait in all day. If you don't provide us with a mobile number, DPD will update you on your parcel status via email instead.
You can find out more about DPD Predict here ».
Can I send an order to more than one address?
To send orders to multiple addresses you will need to place separate orders.
Do you deliver overseas?
Unfortunately we do not ship outside of the United Kingdom & Republic of Ireland at this time at this time.
What happens if I'm out when you deliver?
If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot.
They'll leave you a card explaining where your parcel is and what to do next.
Royal Mail will take your parcel to the local sorting office if it requires a signature and you're not in. Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.
Do you deliver to my area?
We deliver to almost all post codes in the UK and Republic of Ireland.
Environmentally Conscious Delivery Programme
Being a web-based mail order company, we aim to dramatically reduce the impact on the environment compared to traditional high street stores and supermarkets, especially when you consider we don’t operate big energy-intensive stores or contribute to the plastic bag problem. However, we realise harmful carbon emissions are produced in delivering products to you, which is partially addressed by working with more fuel-efficient delivery organisations such as Royal Mail. To take further action, at naturalcollection.com we have implemented our very own environmentally conscious delivery programme. To support this programme, you can add £1 to your order and we will donate this amount to Trees for Life, supporting their environmental conservation work, which in turn works to combat the carbon emissions related to the delivery of your order.
Read more about Trees for Life and how your carbon offset is being put to use »