Myakka Furniture Delivery & Returns
The delivery charge is included in the price of the product (please see individual product pages for more information). Standard delivery is £4.95, larger pieces are priced in the grid. Delivery+ denotes a pre-booked delivery, usually within 14 working days, with your items being carried into the room of your choice and all packaging removed. UK Highland and Island deliveries or outlying areas are calculated by postcode as shown below, and may result in slightly longer delivery times. Upon placing an order for delivery to UK Highland and Island postcodes you will be contacted to arrange additional charge for delivery.
| || || || |
* HS1-9, IV1-28, IV40-56, KA27-28, KW1-17, PA20-49, PA60-78, PH17-26, PH30-44, PO30-41, TR21-25, ZE1-99.
** BT1-99, GY1-99, IM1-99, JE1-99.
✝ First three products only. For each additional product, there will be a further charge of £25 per item.
How long will it take for my goods to arrive?
It's our aim to get your goods to you as soon as possible. For smaller items such as soft furnishings or accessories, we aim to deliver within 7 working days. For furniture requiring our Delivery+ service, we aim to deliver within 14 days. If you need an item for a specific deadline, please let us know and we will do our best to meet your schedule. Note: This may incur an additional charge.
If an item you order is not immediately available, we will contact you upon receipt of your order with details of an estimated delivery date.
Will I need to sign on delivery?
Deliveries normally happen Monday To Friday, during working hours. Small items can be left in a safe place if you are not in. Larger items will require a signature. If you know you won't be in, just give us a different delivery address – perhaps a neighbour who wouldn't mind taking delivery and signing for you. Once your order has left us, re-routing to a different address is only possible to a point and we may have to charge you extra. Let us know as soon as you can and we'll see what we can do.
How will my goods be delivered?
Smaller items such as soft furnishings and accessories are delivered either by our special courier or Royal Mail, depending on the size and weight of your order. We'll get on and dispatch it just as soon as possible and ordinarily you will have your goods within 7 days. We won't ring you unless there's a technical glitch.
For all furniture, we'll ring you to talk through the delivery details before we dispatch your items from our warehouse. We'd never leave your beautiful furniture sitting on doorsteps. That's why we need your daytime phone number to give you a call.
Delivery+ = Fast & friendly UK-wide delivery
We offer an upgraded Delivery+ service for our larger furniture items:
- Delivery on a pre-booked Date & time window, usually within 14 days.
- Two-man service to carry each item into the room & position of your choice.
- Everything is unpacked and all packaging materials taken away for recycling.
- Simple assembly of dining tables and glazed dressers will be done for you.
- Just one charge regardless of the number of items within your order.
Please note: In offshore territories, our delivery partners are currently unable to offer unpack, recycling and assembly services.
We have to leave it with you to make sure your furniture will physically fit in your home and through narrow hallways or doors. We do have to charge for orders that can't be delivered so please check the dimensions carefully and if you're not sure, call us. Also, unless you provide a minimum of 48 hours notice should you not be able to take delivery on the agreed date and time, we charge £60 minimum towards the cost of either the second delivery attempt or return delivery to our warehouse.
What is your returns policy?
You may return any unused goods in their original packaging within 30 days of the date of delivery. Please note that it is your responsibility to take care of the products and ensure they are packaged and returned to us safely & in a saleable condition. Once we receive the goods, we will process your refund. Please note, you will be required to cover the cost of return carriage. This will be the same as the cost of delivery for the individual item(s) as detailed in the grid above. Please contact us to arrange collection.
Please note that for hygiene reasons, we are only able to accept the return of mattresses if they remain sealed in the original packaging. Once the sealed packaging has been opened, we are unable to offer a return under our 30 day guarantee.
Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email firstname.lastname@example.org or telephone 0333 4000463.
How do I return an item?
The most cost-effective way to return goods is often to use Myakka's couriers and therefore we would ask you to simply contact us by email email@example.com or telephone 0333 4000463 and we will clarify the details of the return method. For reference, the return address is: Customer Returns, Myakka Ltd, Tythings Commercial Centre, Wincanton, Somerset BA9 9EQ
Will there be a returns collection charge?
If the return is required as a result of our error there is no collection charge. In other circumstances, you will be required to cover the cost of the return carriage (even when original delivery may have been free of charge). This will be the same as the cost of delivery for the individual item(s) as detailed in the grid above. Please contact us to arrange collection on 0333 4000463 or email firstname.lastname@example.org.