Our Super Service Promise
|We’ll delivery your order free of charge to the UK Mainland if you spend over £50. No promotional codes or special offers needed - just our free delivery promise to you.
|Industry-standard 128-bit SSL protection from internationally renowned payment providers. All of our online payments are encrypted and protected by the experts at SagePay.
|We double the standard returns rate of 14 days to 30. So if you’ve changed your mind, it doesn’t fit, or it’s a little different to what you wanted, you can return your items trouble-free within 30 days.
|We ask each customer to rate us honestly and independently. That’s why you’ll see reviews (good or bad) above. Visit eKomi to read more; we’re proud you rate our shopping service so highly!
Our Courier & Delivery Services
Both your postcode and the contents of your order will determine which delivery services are available to you (please check Help - Despatch & Delivery for more information). You'll only pay one charge per order, which will be the highest depending on what you order.
Orders Under £50
Orders Over £50
Standard Delivery (5 working days)
|Express Delivery (Next Working Day delivery on orders placed before 2pm)
Delivery next working day for orders placed before 2pm (Mon-Fri). This method will require a signature, please ensure somebody will be available to sign.
Free Delivery is applied to your order when you spend £50 at naturalcollection.com
Unfortunately, we cannot extend this offer to all UK postcodes.
Please refer to the table below to see a list of postcodes that do not qualify for our free delivery offer.
Channel Islands, Isle of Man & Scilly Isles
Where possible we will dispatch orders using Royal Mail 1st Class Post and Royal Mail Special Delivery Services.
Unfortunately, some larger products and orders incur an additional charge this may be due to volumetric weight.
Your delivery options will be displayed on the checkout page the shipping charged is based on the items you have in your basket. Update: Now all orders over £100 will be delivered for a maximum charge of £3.95.
|Weight < 2kg
|Weight > 2kg
Postal weight appears on each product page to facilitate calculation of shipping fees and is based upon the typical weight of the product plus its usual packaging.
If you choose one of our express delivery services and our nominated courier does not attempt to deliver to you within the given time frame then we will refund your postage costs.
For parcels sent via standard delivery, we will notify you via email when we despatch it and may provide you with a tracking link depending on the courier we use. For parcels sent express delivery via DPD, if you provide us with a mobile number we will notify you on the day of delivery of a one hour time slot you can expect your parcel, so you don't need to wait in all day. If you don't provide us with a mobile number, DPD will update you on your parcel status via email instead.
You can find out more about DPD Predict here ».
30 Day No Quibble Guarantee
If your order isn't to your liking, it doesn't fit or you're not delighted with it, feel free to return it to us within 30 days and we'll issue you a full refund for each item you return. No quibbles, no fuss and no questions asked - unless you want to let us know how we could do better in the future!
Our Service Promise Extras
We know you expect our products to be eco-friendly, organic, recycled and locally produced, but we also try to go the extra mile with our services, including:
- Reused packaging – whenever possible we re-use packaging. If we don’t have an old box, we use recycled boxes and packaging materials.
- Gift wrapping – we have one of the loveliest gift wraps in town, wrapped in recycled paper and finished with a recycled bow and fairly traded gift tag. Check it out »
- Environmentally Conscious Delivery Option - You can choose to add £1 to your order, and we'll donate it to Trees for Life to support projects that work to support the environment and help to combat global warming. Find out more »
- Reward Points Scheme - Our new Frequent Shopper programme as a way of saying "thanks!" to our most valued customers. Receive 5 points for every £1 you spend and 10 points for every review you submit. Points are worth 0.5p each, meaning for every £100 you spend, you'll get £2.50 to spend when we email your voucher to you. You can read more about how Reward points work here.
Help provided by real people
We’re always here to help - you can either email us anytime at email@example.com or phone us on working days between 8am-8pm and weekends between 9am and 4pm on 0333 400 0463 . You can also ask online questions on any product page, a nice way to have the answers from our ethical product gurus shared with other customers.
Our Service Promise is a work in progress, we’re always trying to improve. If you have any service improvement ideas you’d like to share with us, we’d love to hear from you – get in touch.